Responsibilities

You ensure remote support and provide application and quality support to customers
You coordinate incoming customer requests within the department, and distribute them to the appropriate people within the department where necessary.
You are familiar with equipment and technology, as well as the various related support activities (installation, maintenance, diagnostics and troubleshooting).
You master IT aspects, disseminate this information to colleagues and provide them with your expertise
You participate in the drafting and updating of IT documentation and quality support.
You provide remote or in-house training courses
You proactively develop and maintain close relations with customers
You participate in the continuous improvement of products by reporting user experience and opportunities for improvement, and by working actively with other departments.
You travel to customer sites (+- 10% of the time) for after-sales service activities (installation, maintenance, diagnostics and troubleshooting of Trasis equipment).

Profile

You have an IT or technical degree.
Ideally, you have initial experience in a similar position.
Experience in the pharmaceutical/radiopharmaceutical sector would be an asset.
You have a good command of written and spoken English.
You are familiar with the Office suite and customer service-oriented digital tools.
You are able to work under stress and remain calm in all circumstances.
You have good interpersonal skills and are able to work as part of a team.
You have an interest in technology and problem-solving.
You have excellent oral and written communication skills.
You are self-taught, proactive, pragmatic and solution-oriented.
You are willing to travel abroad 10% of the time.

Do you want to become a major player in the global fight against cancer?

At Trasis, we give you the opportunity to work with cutting-edge technologies and contribute to the improvement of cancer diagnosis and therapy techniques. Through your actions, you will have the opportunity to have a positive impact on the services provided to users and patients.

The opportunity to participate in building and improving processes in a growing company.

We offer a young and friendly work atmosphere, a flexible and dynamic environment.

An attractive and flexible salary according to your experience and performance, with extra-legal benefits.

Customer Service Engineer

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Customer Service Engineer