Mission

The Sales Support Officer is responsible for the operational follow-up of offers, orders and contracts. He/She handles all communications with the customer, while ensuring quality and continuous process improvement. He/she Reports directly to the Branch Manager.

About Trasis

Trasis was founded in 2004. As the designers of the first radio-synthesizers to combine high-yield synthesis and GMP, our founders put together their expertise and their knowledge of the radiopharmaceutical industry and founded Trasis, an innovative and forward-looking company. The spirit of the founders is shared within a team which is developing solutions that truly meet the needs of the industry. Trasis now has a track-record in developing instruments and methods recognized throughout the world. With this pedigree, we are now expanding into the U.S. and are looking for hard-working, innovative talent that is motivated to collaboratively work in successfully launching this exciting endeavor to penetrate the North American market.

Reponsibilities

Enter and follow up on orders.
Distribute price quotations and order confirmations.
Participate in the drafting and follow-up of customer contracts.
Write, distribute and follow up on responses to public contracts.
Coordinate all communications to the customer.
Determine and communicate delivery times based on analysis and inventory tracking.
Identify customer needs and participate in the creation of forecasts.
Coordinate with the Customer Support department for the planning of interventions.
Coordinate with the Mechanic Production department for production planning.
Coordinate with the Shipping team for consumable shipment planning.
Ensure and guarantee customer satisfaction.
Participate in the optimization of the different processes and procedures.
Ensure the update of data in the ERP and participate in its evolution/improvement.

Qualifications

You have an associate degree in foreign trade or management assistant.
You ideally have a first experience in a similar function.
Excellent knowledge of the Office suite.
You have strong negotiation and sales skills.
You are a team player.
You have excellent communication and interpersonal skills.
You have an affinity for continuous improvement and a good sense of priorities.
You are able to take decisions and initiatives.
Proposal-driven and solution-oriented.
French is an asset.
Experience with Sage is a plus.

Physical Demands

Occasionally/Frequently/Continually required to walk, talk or hear
Occasionally/Frequently/Continually required to sit
Occasionally/Frequently/Continually use a computer, keyboard
Occasionally/Frequently/Continually required to lift/push/carry items of at least 10 lb to 100 lbs
May have to work with equipment or materials that fall under OSHA rule 1910-0196 “Ionizing RadiationTrasis provides systems to measure exposure (Dosimetry), adequate PPE, and other industry safety standards. The modes of operation and
instructions regarding this topic are subject to a specific handbooks and training provided by the employer.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must complete the entire application and answer ALL questions and any applicable assessments for consideration. Trasis is an “EOE, Including Disability/Vets.”

Sales Support Officer US

Sales Support Officer US